ICCBA and IT success!! Wifi and new IT ticketing system launched by IMSS

The defence and victim case team meetings in December and January raised two particular problems. One was the absence of external Wifi in the defence offices and the other concerned raising requests when teams had problems with their ICC computer systems and IT etc. Kelly Mannix, head of Information Management Services Section (IMSS), who attended the meeting, promised she would help expedite the first and address the second. There is now wi-fi being installed in the defence offices and a new system, SolvIT, has been launched for raising tickets for IT problems. Well done and thank you IMSS. SolvIT will enable you to inform the IMSS directly about any IT issues through making incident ticket

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